shipping & returns
shipping policy
Orders are processed and shipped on business days only (Monday-Friday excluding holidays) Orders placed on Holidays or weekend days will be processed the following business day. Orders with standard service are processed within 3-5 business days.
return & exchange policy
Due to the nature of these products, there are no returns and or exchanges. All sales are final. Please keep in mind that depending on the skin tone of the individual, the products will appear different. Depending on which browser you are using, the shade of the product could be slightly altered. Products will not be exchanged or replaced for these reasons. MichelleDinetBeauty.com reserves the right to refuse any returns at any time.
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Exception: If you received the wrong product we will gladly send you the correct product. Please take a photo of the wrong product and send it to customerservice@michelledinetbeauty.com
Order Status
You will received an email updating you on your order status. If there are any questions concerning you order, please email us at customerservice@michelledinetbeauty.com
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To Track your order
Click on the tracking number link next to the order to view the delivery status of your order. Some carriers may not have tracking information available for the 24 business hours after the order is shipped.
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If the tracking information for your package confirms delivery and you cannot locate the delivered package.
1. Check for notice of attempted delivery.
2. Check with neighbors and family members.
3. Look around the delivery location.
4. Contact the carrier.
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Order Cancellations
If you would like to cancel an order after it has been placed, please contact us by email, customerservice@michelledinetbeauty.com within an hour of placement. We will do our best to accommodate your request. Once an order is processing we regret that it cannot be changed or canceled.
Orders are canceled for various reasons. Some reasons are:
If your order is canceled, you will receive an email notification to advise you of the cancellation. You will not be billed for any canceled items. If you have questions about a canceled order, please contact our customer services experts via email.